CANCELLATION BEFORE SHIPPING
If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team at firstname.lastname@example.org or contact us on Instagram @peachesandcream.in. Your order will be cancelled and the money will be refunded to you, for prepaid orders, within 24-48 business hours after the cancellation request.
CANCELLATION AFTER SHIPPING
We don't accept order cancellations once the shipment has been handed over to the courier company from our end.
REFUND FOR CANCELLATION/RETURN
In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request.
In case of the shipment being returned, we process the refund once the products have been received and verified at our warehouse.
- For payments done through credit/debit cards or net banking or wallet/UPI, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 5-7 additional business days for the amount to reflect in your account.
- For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products and your bank details on email.
CANCELLATION FROM OUR END
Even though we do not have any discretions over orders being placed on our website by visitors, we do hold the eventual authority over fulfilling it. We might put an order on hold or cancel it if it is deemed fraudulent or malicious, without liability. We also reserve the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on the website and stock unavailability. We may also require additional verification or information before accepting any order. We may contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your account. Any promotional voucher used for the cancelled orders may not be refunded. Further, in case of suspicious transactions, we reserve the right to inform law enforcement officials and provide them with all transaction details that may be requested for investigation of any illegal activity.