Wrong item delivered
In case a wrong item is delivered, we have a 2-day return/exchange policy, which means you have 2 days after receiving your item to request a return/exchange.
To be eligible for a return, your item must be in its original packaging including, price tags, labels, freebies and other accessories, along with the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org or on our instagram with the image of the product and the order invoice. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com or on our instagram.
Damages and Issues
Please inspect your order upon reception and contact us within 2 business days if the item is defective, damaged or leaking, so that we can evaluate the issue and make it right. In such cases we either offer an exchange or a discount on your next purchase which Peaches & Cream reserves the right to decide.
Contact us at firstname.lastname@example.org or on our instagram with the image of the product and the order invoice within 2 business days inorder to raise an exchange request.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, we will ship out your desired product. Please note that we only accept exchanges in case a wrong item is delivered or if the product is damaged and Peaches & Cream decides to exchange it.
Exceptions / non-returnable / non-replaceable items
We do not exchange vitamin C serums. We store our vitamin C in cool temperature until it’s shipped out to you to avoid oxidation. However, pure vitamin C has a tendency to leak/oxidise in hot weather conditions it is exposed to during transit which is beyond our control. Hence, pure vitamin C is the only product that we do not offer exchange on.
We will notify you once we’ve received and inspected your return, and let you know if the refund request was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please note that it can take 5-7 business days for your bank or credit card company to process and post the refund.
Returns will only be accepted under the following conditions:
- Product is not damaged due to misuse/overuse
- Returned with original packaging including, price tags, labels, freebies and other accessories.
- Serial Number and original packaging is not tampered.
- Product is unused and unaltered.
- If request is initiated within 2 business days of order delivery.
- Not a free product.
- Does not come under Exceptions.
- Defective products that are not covered under Seller/Manufacturer’s warranty